Where do you store our backups?

Your security is our top priority. That's why one component of your backup is stored offline in Hardware Security Modules (HSMs) during the card's manufacturing. Meanwhile, you control the other component through the App, in the Backup Center, a Zero-Knowledge, open-source server based on the Vault service from HashiCorp.

While both components are vital for the recovery process, neither contains the Private Key, ensuring top-level security.

Who has access to the backups?

Only the user has access to their Zero-Knowledge Vault and can initiate the recovery process by requesting a new card. This requires access to their email and mobile phone. The keys are always generated on the secure element of the card and cannot be extracted in any way. Your keys are completely private and solely yours. Even if eSignus is potentially requested by a government or law enforcement to do so, we at eSignus can not recover anything.

What will happen when I die?

If you want heirs for your crypto funds, you must give them a Backup Card. The next step is for your heirs to get access to your phone line as access to their inheritance.

They can not use the HASHWallet Link card before its initialization, so they will need access to your email (which you might not have given anyone) or phone line. This way, they will only have access to the crypto funds after your death.

What happens if I lose my HASHWallet Link?

No problem, ask for a backup card from our app. You can access to this option from the front page. Tap over the three points icon over the representation of your HASHWallet Link card, and voila, here you have a shortcut to request your backup card. Rest assured, even owning your card, no one can access your keys. Your crypto assets are completely secure.

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